It is the channel that connects different groups together. Often there is one group for people asking for help, and one group for volunteers. These groups are separate and often they have few overlapping members. When you create a channel, the two groups can "talk" to one another in the form of requests for help. 

There can be more than one channels between two groups: Here is an example:

  • In a municipality there is one group for volunteers, and one for people who need help. Between these groups there are two channels: One for "Talking buddy" and one for "Practical help". Mary is an old woman, and she is a member of the group that needs help on Nyby. Mary's nabour helps her with all practicalities, he shops for her, changes her lightbulbs and drives her to the doctor and Mary therefore does not need help for practicalities. Mary, however, is lonely and wants someone to talk to a few times a week. Mary will therefore join the group for "Talking buddy" and post in that channel. She will not be added to the channel for "Practical help". Hank is a volunteer and he wants to help people with practical things, he is quite shy so he does not want to be a talking buddy. Hank is therefore only part of the channel for practical help and will not receive any requests for people wanting a talking buddy.

A channel is where groups interact with one another in Nyby. Those with needs are directly connected with the people volunteering for the services. A channel can be categorized within different themes, for example services like:

  • Practical help
  • Social needs
  • Talking buddy

In the Nyby app, people with needs can post requests in the channel that fits their needs, and the request will be automatically shown to volunteers whom are qualified to responds to that channel. When a volunteer replies to a request, the two can chat in a private message and agree on the details of the appointment without the coordinator taking part of the process. 

The group admin makes the channels on admin.nyby.no and tailor the channel to the group's different services and users. Group admins then determines each user's access in the channel: 

  • Users that can publish requests (Often those who need help)
  • Users that can view and reply to requests (Often volunteers)
  • Users that can publish, view and reply to request
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